GREAT Staff RecognitionFive ingredients create high-impact staff recognitionThe deli manager was obviously pleased. As I passed the department, I overhead his enthusiasm: “This is the best the cheese display has looked in weeks!” Given my belief in the value of well-delivered recognition, I could not help analyzing what I had witnessed. What had the manager done well? What else could he have said or done to strengthen the recognition? At its best, recognition consists of five ingredients. All do not have to be present for recognition to be powerful, but the more elements that are used the stronger the recognition. The most meaningful recognition is:
How did our manager do? The recognition was Timely. He had just seen the display. His comments sounded Genuine, and an attractive display likely increases sales, something that is Relevant to any business. The staff member’s reaction, however, suggests ways the manager could have done better. She seemed uncomfortable with the public praise. Another approach—personalized to her recognition preferences—may have been more Appropriate. A description of what he liked about the display would have made the recognition more Explicit, and increased the likelihood that these design elements will be part of future displays. |
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